Tenant Information 

To be considered for one of our properties you’ll need to do the following:

These include:

  • Fully complete and submit a tenancy application form for each tenant over the age of 18 who will reside in the property.

  • Online applications with ‘1Form’ is our preferred method which are available on the property listing on realestate.com.au.

  • If you are unable to submit an online application you can download a copy by clicking the link below or collected from reception at our office.

  • Ensure that all applications are signed in all the necessary places and that all information required is supplied.

  • Employment details

  • Proof of Income (two most recent payslips, bank statements, tax returns)

  • 100 points of identification (outlined on the application form)

  • Rental references or referees

 

If your application is approved by the owner and you are contacted by our agency, within 24 hours of being advised you will need to pay the equivalent of two weeks rent in advance and prior to collecting the keys you will also be required to pay a minimum of four weeks rent as bond. If you require a bond loan please speak to your Property Manager who can send you an email for Easy Bond Pay outlining a 6 or 12 month payment system and the costs involved for your acceptance.

Getting things like electricity, internet and other connections organised can also be a huge additional stress when you’re moving. So as part of our service we are happy to assist and notify On the Move to contact you directly to arrange all or any of these services to be connected at no cost to you.

Please be advised that we check all applicants on the largest national tenant database TICA as part of the application process. If you have had a history of rent arrears or other property management related issues, this information will be made available to us and may hinder the success of your application, particularly if you have not disclosed it to us previously. You will be advised if we find an adverse listing on the database along with TICA contact details.

We are proactive and work hard to meet the needs and requirements of tenants in a timely, efficient manner and to ensure a stress free and happy tenancy for all parties.

 

To apply for a residential property please complete the attached application form and return email to rentals@ckpropertymanagement.com

Frequently asked Questions 

 

Can I sublet my property?

Subletting is a breach of the tenancy agreement. You must seek permission to add people to your lease. Additional tenants will have to complete our application form and be added to the lease. The landlord may refuse your request if the property is unsuitable for an additional person or the person you are proposing does not meet our eligibility criteria.

What costs are involved when I break my lease?

As you are breaking the contract you will be responsible to continuing paying rent until a new tenant is secured. You will also be responsible for paying all advertising costs and a let fee of 1 weeks rent + GST.

 

Can I apply for a property sight unseen?

We are one of the few agencies that will allow applications prior to inspection. We do this to minimize our vacancy periods.

While it is easy to fall in love with a property just from the advertisement, you must inspect the property prior to accepting a tenancy agreement. However, if you’re unable to physically attend the inspection yourself, you may send a representative to inspect on your behalf.

I broke a fixture in the property, what do I do?

Accidents can happen, if you damage or break something in the property report the issue to your Property Manager. Your Property Manager will be able to assist you and point you in the right direction. Any damages or breaks are repaired or replaced at the tenant's expense.

 

What do I do if I have a maintenance issue?

All maintenance must be reported in writing by completing our maintenance request form . If your matter is urgent contact the office and explain the issue in-depth. If the issue is urgent and it is after hours refer to your lease agreement and contact the nominated after hours trades person. Note if it is not deemed as urgent you may be required to pay the afterhours call out fee.

 

How much notice am I required to give?

In Queensland if you are on a periodic agreement you are required to provide 2 weeks written notice, if on a fixed term agreement, the required notice is a minimum 2 weeks notice leading up to the expiration of the tenancy agreement. This must be done in writing by completing or notice to vacate form. 

Tenant Resources

 

Viewing the Property?

  1.  Budget! Have a realistic budget and remember to budget for additional living expenses such as water, electricity, gas, phone etc.

  2.  When booking to inspect a property ensure it meets your basic requirements such as location, bedrooms, backyard and if the property is pet friendly.

  3.  Thoroughly inspect the property to ensure it meets the requirements for the whole family including the family pet.

  4.  Ensure you have viewed a copy of the lease agreement and special terms and conditions prior to submitting your application. If you are unsure of anything please ask the Property Manger.

  5.  If you have any questions be sure to ask the property manager while at the viewing.

 

Tips to Apply for Tenancy

  1.  Ensure all sections of the application are completed and the privacy disclaimers are signed. Failure to sign the privacy disclaimer will delay the Property Manager processing your application.

  2.  All applicable documents and forms of ID are current and up to date. If you are unsure what documents or ID to provide be sure to ask your Property Manager promptly to avoid any delays.

  3.  Ensure all referees are aware you have listed them to be contacted for a reference.

  4.  Honesty is the best policy.

Once Tenancy is Approved

  1. Once approved ensure your deposit and bond are paid promptly.

  2. Your Property Manager will arrange a time to sign the original lease documents with all leaseholders. Make sure you have a copy for your records.

  3. Direct Connect is affiliated with C&K Property Management to provide a hassle free service ensuring all your utilities are connected prior to moving in. This is a FREE service for all our tenants.

 

During Your Tenancy

  1.  It is imperative your entry condition report is returned within the required time frame. In Queensland your Entry Condition Report must be returned within 3 days. 

  2.  All maintenance must be reported in writing; this can be accepted via email or a maintenance form.  This is available in our office.

  3.  If you have an urgent maintenance issue contact the office as soon as possible to ensure a tradesman can be arranged that day.

  4.  Routine inspections will be completed during your tenancy. You will receive a minimum 7-day's notice. A maximum of 4 routine inspections can be completed every 12 months.

 

Conflict Resolution

Communication is key! Consistent and clear communication can avoid initial conflict and disputes. At C&K Property Management we pride ourselves on clear communication with our tenants and we encourage our tenants to communicate with us.

Should an issue arise we encourage all tenants to communicate promptly with their property manager. All matters are handled with professionalism, privacy and respect.

If an issue arises we recommend the following:

  1.  Contact your Property Manager to advise of the issue.

  2.  If unable to resolve over the phone or if the issue is complex arrange a private meeting to discuss.

  3.  If your issue is pertaining to your rental property, advise your property manager and request to meet onsite.

  4.  If you do not make the property manager aware of an issue they will not be able to assist you.

 

Vacating

  1.  If you are wanting to vacate contact your Property Manager to advise, confirm your lease term and the amount of written notice required from the tenant.

  2.  Your notice will be accepted from the day in which it is received.

  3.  In Queensland if you are on a periodic agreement you are required to provide 2 weeks written notice, if on a fixed term agreement, the required notice is a minimum 2 weeks notice leading up to the expiration of the tenancy agreement.

  4.  Your Property Manager will advise what is required for you to vacate as per your tenancy agreement.

  5.  Viewings for prospective tenants may be required; your cooperation will be appreciated.

Let us take care of your Investment, call us on 0401 834 045

Get In Touch

0401 834 045

info@ckpropertymanagement.com.au

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Tenants

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