If you have any maintenance or repair requests, we will require them to be submitted in writing via the attached form. Please complete this form and email in back to firstname.lastname@example.org
If your request is an EMERGENCY please call our emergency after hours number on 0401 834 045
WHAT IS CLASSIFIED AS AN EMERGENCY SITUATION, please refer to the
If you have no Power, Water or Gas, there may have been a local outage. Some helpful numbers to check for local outages include:
Origin Energy: 13 19 62
Energex: 13 62 62
Urban utilities: 13 23 64
AGL: 131 245
If you organise an emergency repair because of an outage in the area you may be not be reimbursed.
Contact the relevant approved emergency contacts for your office:
Office contact (office hours): 0401 834 045
NOTE: If a repair request is caused by tenant neglect, for example, power failure due to one of your faulty appliances, a foreign object blocking toilets or garbage disposal units etc, it will be your responsibility for the payment of that account or you will not be reimbursed from the owner.
Leaking taps/water issues - Turn the water off at the main located in a box, usually at the end of your driveway near the street. There is a tap, turn this off.
Power Issues - Check the meter box and reset the switch that has tripped, individually unplug your appliance and keep trying to reset the tripped switch.
Electric hot water - If your supply of hot water is not hot or does not seem to last as long as it should, your hot water system may need topping up. Locate the filler valve on the side of the hot water system and lift the floppy lever until water flows from the overflow. Repeat this process every few months. Otherwise, check the power switched on; has the power box tripped the switch or blown a fuse; or has your shower routine changed or increased (tank capacity and/or tariff rates will affect this). Remember in winter, efficiency of the tank is less than in summer and the water will cool quicker.
Please follow the above procedures before requesting maintenance.